1. All services or products must be paid in advance in full. An order becomes binding upon receipt of payment.
2. Accepted payment methods include credit card, debit card, bank transfer, and other options indicated on our website. The Client accepts electronic communication of documents and information.
3. If payment is withheld, cancelled, reversed, or otherwise not properly settled, the order remains binding and full payment must be made immediately. In case of late payment, interest and penalty fees may apply in accordance with applicable law and practice.
4. If a service is recurring (such as annual renewals or maintenance), the agreement may automatically renew unless notice of termination is provided at least 60 days before the renewal date. At renewal, the applicable fee will be charged automatically to the payment method on file.
5. GCS Global Services Ltd may refuse to accept or process an order at its discretion, even after payment has been made. In such cases, payments already received will be refunded without undue delay.
6. Payments made to government bodies or third-party registries (such as official filing or registration fees) are strictly non-refundable, even if an application is rejected, opposed, or limited in scope.
7. Once work has commenced, especially in cases involving official filings, no refund will be provided for services already performed.
8. If an application is refused by the relevant authority, no refund of fees (including both service fees and official fees) will be given. GCS Global Services Ltd will advise the Client of next possible steps, which may incur additional costs.
9. Where a registry grants an application with a more limited specification than originally requested, the application will proceed on that basis unless the Client instructs otherwise. No refund will be issued for reductions in scope.
10. If an order is cancelled before work has begun, a partial or full refund may be provided, subject to any administrative or transaction costs already incurred.
11. If a payment is reversed or charged back without authorisation, GCS Global Services Ltd reserves the right to continue the service and to retain ownership of any related intellectual property (such as a trademark) until all fees and costs have been paid in full.
12. All refunds will be processed using the original payment method unless otherwise agreed, and will normally be completed within 10–14 business days after approval. Administrative or transaction fees may be deducted from the refunded amount.
13. GCS Global Services Ltd accepts no liability for delays or additional costs arising from incomplete, unclear, or late instructions from the Client. Urgency charges may be applied where late instructions require accelerated handling.
14. Refunds will not be issued where delays or non-performance are caused by the Client’s failure to provide timely information, documentation, or cooperation.
15. Confidentiality will be observed with respect to Client information, except where disclosure is required by law or government order.
16. This Payment and Refund Policy is governed by UK law, and disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
