Payment & Refund Policy
1. Payment Terms
- Advance Payment Required
All services or products must be paid in advance in full. Your order becomes binding upon payment. - Payment Methods
We accept payments via credit card, debit card, bank transfer, and other methods as indicated on our website. - Non-payment / Withheld / Cancelled Payments
If payment is withheld, cancelled, reversals occur, or the payment is otherwise not properly settled, the order remains binding. You are obliged to make the proper payment immediately.
In cases of late or delayed payment, we reserve the right to charge interest or penalty fees in accordance with applicable law or common practice. - Automatic Recurring / Renewal Payments
If the service you ordered is recurring (e.g. annual registrations, maintenance), your agreement may automatically renew unless you provide timely notice of termination (typically at least 60 days before renewal). At renewal, the fee will be charged automatically to the payment method on file. - Refusal of an Order
We may refuse to accept or process an order for any reason—even after payment has been made. In such cases, any payments you have made will be refunded without undue delay.
2. Refunds & Cancellations
- No Refund for Government / Third-Party Fees
If your order involves external fees (e.g. government registration, filing, or registry fees), those costs are non-refundable even if the process fails or is rejected. This also includes our handling of objections, oppositions, or reductions in scope. - No Refund for Services Already Performed
Once we begin performing services on your behalf, especially after filing or undertaking official actions, those portions of the service are non-refundable. - Rejection or Refusal of Application
If a trademark or application is refused by the relevant authority, we will notify you. However, no refund is due for our fees or any government charges already paid. We may propose alternative options, but further work will incur additional cost. - Partial Approvals / Reduced Scope
Where a registry grants an application with a more limited specification than originally requested, we may proceed with registration on that limited basis unless you specifically instruct us to halt. In such a case, no refund shall be issued for the difference in scope. - Order Cancellation Before Work Begins
If you request cancellation before we have begun work, you may receive a full or partial refund (subject to administrative or transaction costs). The exact amount refundable depends on how far the work has progressed and any non-recoverable costs incurred. - Chargebacks / Payment Reversals
If a payment is reversed or charged back (e.g. bank or credit card reversal) without our consent, we may continue with the service and require you to pay all outstanding amounts. The intellectual property (e.g. trademark) may be held by us until payment is fully cleared.
3. Refund Process & Timing
- All refunds will be processed using the original payment method unless agreed otherwise.
- Refunds will be made without undue delay, typically within 10–14 business days of approval of the refund.
- You will be notified in writing of the refund decision and timing.
- Any administrative or transaction fees (e.g. bank charges, intermediary costs) may be deducted from the refunded amount.
4. Exceptions & Special Cases
- We reserve the right to refuse or reject orders, even after payment, in our sole discretion. In such cases, payments will be refunded.
- If you fail to supply necessary instructions, information, or cooperation within required timeframes, we may incur delays or additional charges; refunds will not be provided for delays attributable to your lack of cooperation.
- In insolvency, liquidation, or material breach by either party, termination rights apply as set out in our Terms & Conditions.
5. Governing Law & Disputes
This payment and refund policy is governed by the same law and jurisdiction as stated in our main Terms & Conditions.
